Printed in the UK on 200gsm FSC® paper
•
5% From Every Order Donated to Outdoor Charities
•
Custom made
•
High quality at a fair price
•
£2.99 UK delivery
•
Received in 2–5 days
•
5% From Every Order Donated to Outdoor Charities
•
Small UK team
•
5% From Every Order Donated to Outdoor Charities
•
Printed in the UK on 200gsm FSC® paper
•
5% From Every Order Donated to Outdoor Charities
•
Custom made
•
High quality at a fair price
•
£2.99 UK delivery
•
Received in 2–5 days
•
5% From Every Order Donated to Outdoor Charities
•
Small UK team
•
5% From Every Order Donated to Outdoor Charities
•
Frequently asked questions
4 topics
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover), and quick checkout options: Shop Pay, Apple Pay, and Google Pay. PayPal and "buy now, pay later" options such as Shop Pay Installments, Klarna, or Afterpay are also available at checkout.
Is it safe to enter my card details on our site?
Yes. Our checkout runs on a secure, PCI-compliant payment system. Your card details are encrypted and processed directly by our payment provider — our team never sees or handles your card details.
Do you store card or password information?
We do not store your card numbers, and we do not store or manage any account passwords on our site. Checkout and account sign-in are handled securely through verification codes sent directly to your email, so your card and login credentials are never stored on our servers.
Can I pay in installments?
When available, you'll see installment or pay-later options (like Shop Pay Installments, Klarna, or Afterpay) directly on the payment step at checkout. This feature depends on your order total and location.
When is my card actually charged?
Your payment method is charged at the time you place your order, unless otherwise noted.
Do you accept gift cards?
Yes! Enter your gift card code in the gift card/discount field at checkout and the balance will be automatically applied, including tax and shipping. Our gift cards don't expire!
Can I buy a gift card for someone else?
Absolutely. Gift cards are available in various values and are sent by email, instantly to you, or to the recipient with a personal message if you'd like. Each card comes with a unique code that's redeemed at checkout and can be used across multiple orders until the balance runs out.
How do I check my gift card balance?
Enter your gift card code at checkout, or check the balance shown at the bottom of your gift card confirmation email, to see your remaining balance at any time.
Shipping & Returns
How long does shipping take?
Shipping usually takes 2–5 business days, with options available at checkout for a speedier delivery. Delivery times may vary based on your location within the UK.
Do you ship internationally?
For simplicity, we only ship within the UK, as international tax and customs requirements vary a lot between countries.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also check order status by logging into your account on our website.
What is your return policy?
Since every item is custom and made to order specifically for you, we're unable to accept returns or exchanges for reasons like a change of mind, sizing, or color preference. However, we do offer a replacement or refund if your item arrives damaged, defective, or incorrect. In which case please contact us below and we will reach out ASAP.
When will I get my refund?
For approved cases (damaged, defective, or incorrect items), refunds are issued to your original payment method — or as store/gift card credit if you prefer — within 10 business days of approval. Please allow a little extra time for your bank to process it.
What if my item arrives damaged or incorrect?
Contact us within 30 days of delivery with a photo of the item and your order number, and we'll arrange a free replacement or full refund — no return shipping required in most cases.
Design & Software
What file formats do you accept for custom print designs?
For custom GPS route prints, we accept .GPX files exported from apps like Strava, Garmin Connect or Komoot, or you can connect Strava directly in the design tool. Google Maps and My Maps only export KML, so convert it to GPX first. See the full list and guide here: App Guide.
Do I get to approve my print design before it's produced?
Yes — since every print is custom made just for you, you'll see a final proof of your design before it goes into production. Please review it carefully (spelling, colors, placement, sizing). Production begins after your approval.
Can I use your online design tool without downloading software?
Yes, our built-in print designer runs entirely in your browser — no downloads or installs required. It works on all screen sizes but works best on larger screens like desktop and tablets.
Do you offer design help if I'm not confident using the tools?
Yes. We can help troubleshoot the editor or offer guidance on layout, colour and print-readiness — just get in touch or message us in the chat.
Account & Security
Do you store my password?
No — we do not handle or store passwords on our servers. Account access and checkout are managed through verification codes on a secure login system. Meaning your password is never stored by us.
Is my personal information safe?
Yes. All personal and payment data is encrypted in transit and at rest, and we never sell your information to third parties. See our Privacy Policy for full details.
How do I update my email or shipping address?
Log into your account and go to "Account Settings" to update your contact info, saved addresses, and communication preferences at any time.
How can I contact support?
You can reach us via our chat, email, or through our contact form — links are available just below this FAQ. Our team typically responds within 24 hours.
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Still need help?
Send us a message or email us at support@adventureprints.co.uk and we’ll get back to you.
