Terms of service

Last updated: 14/09/2026

IMPORTANT — PLEASE READ BEFORE ORDERING

Every product we make is custom-printed to your specification using the image or personalisation you provide. This means:

  • You do not have a 14-day right to cancel or change your mind once your order is confirmed, because the goods are made to your specification and personalised to you. This is a permitted exception under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • Your statutory rights are unaffected. If your item arrives damaged, faulty, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. See Section 7.
  • Please check your image and proof carefully before approving. We cannot refund or reprint free of charge where an error was present in the content you approved.

OVERVIEW

Welcome to Adventure Prints. The terms "we", "us" and "our" refer to Henry Watson, a sole trader trading as Adventure Prints, of 11 Danes Road, Exeter, EX4 4LS.

We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised printing service (the "Services"). Adventure Prints is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services, including when you upload your own photos or images for printing.

Please read these Terms carefully. They include important information about your legal rights, your responsibilities when uploading content, cancellation and returns, and limitations of liability.

By visiting, interacting with, or using our Services — including uploading any image for printing — you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years old. If you are under 18, a parent or legal guardian must place the order and will be the customer under these Terms.

To use the Services, including purchasing any of the products we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for activity carried out under your account, except where that activity results from our failure to keep the Services secure.

SECTION 2 — OUR PRODUCTS

We have made every effort to represent our products accurately in our online store. Please note that colours, tones, and overall appearance in the finished print may differ from how the uploaded image appears on your screen, due to differences in screen calibration, colour profiles, printing processes, and physical print materials. Minor variation of this kind is a normal characteristic of printing and is not a fault.

Print quality also depends on the file you provide. Where the appearance of a finished print is affected by the resolution, file format, compression, or general quality of the image you uploaded, that is not a defect in our product or workmanship. Where we are able to, we will flag files we believe are too low-resolution for a good result before printing, but we are not obliged to do so, and proceeding with an order using a flagged file is done at your own risk.

Nothing in this section affects your statutory rights. We remain responsible for supplying goods of satisfactory quality, fit for purpose, and as described, and for the quality of our own printing, materials and workmanship.

Descriptions of products may change at any time. We may discontinue any product at any time and may limit the quantities of any products we offer.

SECTION 3 — USER-UPLOADED CONTENT

This section applies to any photo, image, artwork, or other file you upload, submit, or otherwise provide to us for printing ("Your Content").

3.1 Your responsibility and warranties

By uploading Your Content, you represent and warrant that:

  • You own Your Content, or you hold all necessary rights, licences, consents and permissions to use it and to have it reproduced by us for the purpose of printing;
  • Printing and delivering Your Content to you will not infringe the intellectual property rights (including copyright, trademark, or moral rights), privacy rights, or any other rights of any third party;
  • Where Your Content includes an identifiable person other than yourself (including a child), you have obtained that person's consent (or, for a child, the consent of their parent or legal guardian) to have their image reproduced and printed;
  • Your Content does not contain, and is not intended to produce, any material that is illegal, obscene, defamatory, threatening, infringing, hateful, or otherwise objectionable;
  • Your Content does not depict, imply, or relate to the exploitation or abuse of children in any way. We operate a zero-tolerance policy. Any such content will be refused, reported to the appropriate authorities including law enforcement and the Internet Watch Foundation, and may result in immediate account termination.

3.2 Right to refuse

We may, at our discretion, refuse to print, and cancel and refund in full, any order where we reasonably believe Your Content:

  • Infringes a third party's intellectual property or other rights;
  • Breaches any warranty in Section 3.1;
  • Is unlawful, or exposes us to legal or reputational risk.

We are not obliged to review uploaded content before printing. The fact that an order has been accepted, printed, or dispatched does not confirm that Your Content complies with these Terms.

3.3 Licence you grant us

By uploading Your Content, you grant us a limited, non-exclusive, royalty-free licence to reproduce, store, format, resize, and process Your Content solely for the purpose of fulfilling your order, providing customer support, and complying with our legal obligations. We will not use Your Content for marketing, promotional, or any other commercial purpose without your separate, express permission.

3.4 Ownership and storage

You retain all ownership rights in Your Content. We do not claim ownership over any image you upload.

Uploaded files are retained only as long as reasonably necessary to fulfil your order and to handle any related after-sales issue (such as a reprint request), after which they are deleted in line with our Privacy Policy. You may request deletion of your uploaded files at any time by contacting policy@adventureprints.co.uk, subject to any orders still in progress.

3.5 Proofing and your approval

Where we provide you with a digital proof before printing, it is your responsibility to check it carefully — including cropping, orientation, spelling of any personalised text, and image quality — before approving it.

Once you approve a proof (or once production begins on orders without a proof step), the content is treated as confirmed correct by you. Errors present in the content you approved are not eligible for a free reprint or refund. This does not affect your rights where the finished item does not match the approved proof, or is damaged, faulty, or otherwise not as described.

3.6 Indemnity for uploaded content

You agree to indemnify us against any claim brought by a third party, and any reasonable loss, damage, liability or legal costs we suffer as a direct result of that claim, where the claim arises from:

  • a breach by you of the warranties in Section 3.1; or
  • an allegation that Your Content, or our printing and delivery of it to you, infringes that third party's rights.

This indemnity does not apply to the extent the claim arises from our own negligence, our breach of these Terms, or our use of Your Content for any purpose other than fulfilling your order. We will notify you promptly of any such claim, will not settle it without consulting you, and will give you a reasonable opportunity to take part in its defence.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline your order, including where Your Content does not comply with Section 3. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted. Where we decline an order, any payment taken is refunded in full.

Because every order is custom-printed using content you provide, please review your uploaded image, personalisation, and proof (where provided) carefully before submitting.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale, unless you have a separate written trade agreement with us.

SECTION 5 — PRICES AND BILLING

The price shown for a product is the total price you pay for that product. No tax is added at checkout. Shipping and any handling charges are shown separately and added at checkout before you confirm your order, so the total shown at checkout is the final amount payable.

Prices, discounts and promotions may change without notice. The price charged will be the price in effect at the time your order is placed, as set out in your order confirmation email.

You agree to provide current, complete and accurate purchase and payment information, and you represent and warrant that you are authorised to use the payment method provided.

SECTION 6 — CANCELLATION

6.1 No cooling-off period for personalised goods

Our products are made to your specification and personalised to you. For this reason, the 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to your order. This is a permitted exception under regulation 28 of those Regulations for goods made to a consumer's specifications or clearly personalised.

By placing your order and approving your content or proof, you acknowledge that you will lose the right to cancel once production begins.

6.2 Cancelling before production

If you contact us at support@adventureprints.co.uk before production of your order has started, we will do our best to cancel it and refund you in full. Once production has started, we are generally unable to cancel, because the item cannot be resold to anyone else.

6.3 Orders we cancel

If we cancel your order for any reason — including under Section 3.2 or Section 13 — we will refund you in full to your original payment method.

SECTION 7 — RETURNS, FAULTS AND DAMAGE

7.1 Custom-made goods are not returnable for change of mind

Because every item is personalised to you, we do not accept returns, exchanges, or refunds where you have simply changed your mind, ordered the wrong item, or are unhappy with an image, crop, or personalisation that you approved.

7.2 Your rights if something is wrong

This does not affect your statutory rights. If your item is damaged, faulty, or not as described, you are entitled under the Consumer Rights Act 2015 to:

  • Reject the item and receive a full refund if you tell us within 30 days of delivery;
  • A free repair or replacement after 30 days, provided within a reasonable time and without significant inconvenience to you;
  • A refund or price reduction if a repair or replacement is not possible or does not resolve the problem.

This covers, among other things, items that arrive damaged in transit, printing or manufacturing defects, items that do not match the proof you approved, and items that differ materially from the product description.

7.3 How to make a claim

Email support@adventureprints.co.uk with your order number and, where possible, photographs of the item and its packaging. Please contact us as soon as you can after discovering the problem. We do not usually need the item returned in order to assess a claim, but where we do, we will cover the cost of return postage.

7.4 Non-delivery and transit damage

Delivery is our responsibility until the item reaches you. If your order does not arrive, or arrives damaged, contact us and we will arrange a replacement or refund. You do not need to pursue the carrier yourself.

SECTION 8 — SHIPPING AND DELIVERY

Delivery times shown are estimates. We are not responsible for delays caused by events outside our reasonable control, though we will keep you informed and, where a delay is substantial, offer you the option of a refund.

Unless we have agreed otherwise, we will deliver your order within 30 days of accepting it. Risk in the goods passes to you when the goods come into your physical possession, or that of a person you have identified to take possession of them.

SECTION 9 — INTELLECTUAL PROPERTY

Except for Your Content (see Section 3), our Services — including all trademarks, brand elements, site text, layouts, and graphics — are owned by Adventure Prints, its affiliates, or licensors, and are protected by UK and international intellectual property law.

You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any part of the Services (other than Your Content) without our prior written consent.

SECTION 10 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

You may be given access to tools offered by third parties (for example, image upload or editing widgets) as part of the Services, which we do not control. Such tools are provided "as is", and your use of them is at your own risk.

The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Adventure Prints is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with Adventure Prints. Shopify is not a party to your contract with us and is not responsible for any aspect of any sale between you and Adventure Prints.

To the extent permitted by law, and without affecting your statutory rights or your rights against us, you release Shopify and its affiliates from claims arising from your purchases and transactions with Adventure Prints. Shopify may enforce this section under the Contracts (Rights of Third Parties) Act 1999. No other third party has any right to enforce these Terms.

SECTION 12 — PRIVACY AND DATA PROTECTION

All personal information we collect, including any images you upload that may contain personal data (such as identifiable people), is subject to our Privacy Policy [LINK] and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Because the Services are hosted by Shopify, Shopify processes personal information about your access to and use of the Services on our behalf. By using the Services, you acknowledge that you have read our Privacy Policy.

Our  design website ( pages/create) is delivered through Cloudflare, which provides content delivery, DNS, and security services on our behalf, including protection against malicious traffic. To do this, Cloudflare processes limited technical information about your visit, such as your IP address, browser and device details, and the pages you request. Cloudflare acts as a processor on our behalf, and this processing is covered by our Privacy Policy.Where technical data is stored or routed outside the UK, appropriate safeguards under UK data protection law apply.

Data protection enquiries, including access and deletion requests, should be sent to policy@adventureprints.co.uk.

SECTION 13 — FEEDBACK

If you submit any ideas, suggestions, reviews, or other feedback ("Feedback") — as distinct from Your Content submitted for printing — you grant us a perpetual, worldwide, royalty-free licence to use that Feedback for any purpose, including commercial use. This does not apply to photos or images you upload for printing, which are governed by Section 3.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Our site may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability.

Where an order is affected by such an error, we may cancel it even after it has been submitted. If we do, we will tell you as soon as possible and refund any payment taken in full. Where a pricing error is obvious and could reasonably have been recognised as an error, we are not obliged to supply the product at the incorrect price.

SECTION 15 — PROHIBITED USES

You may not use the Services for any unlawful purpose, including to:

  • Upload content that infringes another person's rights or breaches Section 3;
  • Violate any applicable law or regulation;
  • Harass, defame, or harm any person;
  • Transmit viruses or malware, or engage in unauthorised scraping or automated access;
  • Impersonate any person or entity, or submit false information.

SECTION 16 — AGENTS

This section applies if you use, allow, enable, or cause the deployment of an "Agent" (any autonomous or semi-autonomous software acting on your behalf) to access or interact with the Services.

No Agent may access the Services unless it clearly identifies itself as an Agent in the HTTP/HTTPS user agent string (for example, "Agent/[agent name]"), does not conceal that it is a computer program, does not bypass measures such as CAPTCHAs intended to distinguish humans from computers, and responds truthfully if asked whether it is human. We may restrict or block Agent access at our discretion.

SECTION 17 — SUSPENSION AND TERMINATION

We may suspend, disable, or terminate your account or access to the Services where:

  • you have breached these Terms, including Section 3.1 or Section 15;
  • we are required to do so by law, or to protect the rights or safety of others;
  • we reasonably suspect fraudulent or unlawful activity.

We will give you notice and a reasonable opportunity to put things right where it is practical and appropriate to do so. In cases involving unlawful content — including content falling under Section 3.1 — suspension may be immediate and without notice.

Termination does not affect any order already accepted and paid for, unless that order itself breaches these Terms. You remain liable for amounts due up to the date of termination.

Sections relating to Intellectual Property, Feedback, indemnities, Disclaimer of Warranties, Limitation of Liability, and any other provision that by its nature should survive, will continue to apply after termination.

SECTION 18 — DISCLAIMER OF WARRANTIES

Information on the Services is provided for general information purposes only, and we do not warrant its accuracy or completeness.

To the extent permitted by law, and except as set out below, the Services are provided "as is" and "as available" without warranties of any kind.

Nothing in this section excludes or limits the statutory rights you have as a consumer, including your rights under the Consumer Rights Act 2015 that goods be of satisfactory quality, fit for purpose, and as described, and that services be performed with reasonable care and skill. Those rights take precedence over this disclaimer.

SECTION 19 — LIMITATION OF LIABILITY

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

To the fullest extent permitted by law, we are not liable for loss or damage that was not foreseeable, or for business losses — including loss of profit, loss of business, business interruption, or loss of business opportunity — as our products are supplied for domestic and private use.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of your statutory rights under the Consumer Rights Act 2015 in relation to goods and services supplied;
  • Defective products under the Consumer Protection Act 1987;
  • Any other liability which cannot be excluded or limited under UK law.

Subject to the above, our total liability to you for any claim arising from an order will not exceed the amount you paid for that order.

SECTION 20 — COMPLAINTS

If you are unhappy with our products or service, email policy@adventureprints.co.uk with your order number and details of the problem. We aim to acknowledge complaints within 3 working days and to resolve them within 14 days.

If we cannot resolve your complaint, you may be able to refer it to an alternative dispute resolution provider or seek advice from Citizens Advice. Nothing in this section affects your right to take legal action.

SECTION 21 — GENERAL

Severability. If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder will remain in full force and effect.

Waiver; entire agreement. Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Services.

Assignment. You may not transfer your rights or obligations under these Terms without our consent, which we will not unreasonably withhold. We may transfer these Terms to another business, and will tell you in writing if we do; your rights under these Terms will not be affected.

Changes to these Terms. We may update these Terms by posting changes to our website. The Terms that apply to your order are those in force at the time you place it. Material changes will be notified in accordance with applicable law.

Governing law and jurisdiction. These Terms are governed by the laws of England and Wales. You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and the mandatory consumer protections of your place of residence will apply.

SECTION 22 — CONTACT INFORMATION

All questions, requests, complaints, and notices under these Terms should be sent to:

Adventure Prints A trading name of Henry Watson, sole trader policy@adventureprints.co.uk 11 Danes Road, Exeter, EX4 4LS +44 7873172339